Refund policy
Return policy
1. General information We want you to be happy with your purchase from us. If for any reason you are not satisfied with your product, you can take advantage of our return policy.
2. Sensitive products Please note that our pashmina scarves are made from the finest wool and are carefully handcrafted. Due to the delicate nature of these materials, the products can be easily damaged if handled improperly. For this reason, we cannot accept responsibility for self-inflicted damage.
Damage and problems
Please check your order upon receipt and contact us immediately if the item is defective or damaged or if you have received an incorrect item so that we can evaluate and resolve the issue.
3. Return period You have the right to return the products within 14 days of receipt. To enable returns, the items must be unworn, unwashed and in the original packaging.
European Union - 14-day cooling-off period
Notwithstanding the above, you have the right to cancel or return your order within 14 days without giving any reason if the goods are shipped to the European Union. As described above, the item must be in the same condition as you received it, unworn and unused and in its original packaging.
4. Returns Please inform us by email at contact@gaash.ch before making a return. We will provide you with all the necessary information. Make sure the items are packed securely to avoid damage during transport.
5. Quality Control We take great care to ensure that our products are packaged and shipped intact and in perfect quality. Each piece is thoroughly checked before shipping to ensure that it meets our high standards.
6. Refunds We will notify you once we have received and inspected your return and let you know whether the refund has been approved or not. If approved, you will receive an automatic refund to your original payment method within 15 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at contact@gaash.ch.
7. Contact If you have any questions about our return policy or need more information, do not hesitate to contact us at contact@gaash.ch.
1. General information We want you to be happy with your purchase from us. If for any reason you are not satisfied with your product, you can take advantage of our return policy.
2. Sensitive products Please note that our pashmina scarves are made from the finest wool and are carefully handcrafted. Due to the delicate nature of these materials, the products can be easily damaged if handled improperly. For this reason, we cannot accept responsibility for self-inflicted damage.
Damage and problems
Please check your order upon receipt and contact us immediately if the item is defective or damaged or if you have received an incorrect item so that we can evaluate and resolve the issue.
3. Return period You have the right to return the products within 14 days of receipt. To enable returns, the items must be unworn, unwashed and in the original packaging.
European Union - 14-day cooling-off period
Notwithstanding the above, you have the right to cancel or return your order within 14 days without giving any reason if the goods are shipped to the European Union. As described above, the item must be in the same condition as you received it, unworn and unused and in its original packaging.
4. Returns Please inform us by email at contact@gaash.ch before making a return. We will provide you with all the necessary information. Make sure the items are packed securely to avoid damage during transport.
5. Quality Control We take great care to ensure that our products are packaged and shipped intact and in perfect quality. Each piece is thoroughly checked before shipping to ensure that it meets our high standards.
6. Refunds We will notify you once we have received and inspected your return and let you know whether the refund has been approved or not. If approved, you will receive an automatic refund to your original payment method within 15 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at contact@gaash.ch.
7. Contact If you have any questions about our return policy or need more information, do not hesitate to contact us at contact@gaash.ch.